This page covers some of our top frequently asked questions. If you have a question that’s not found here, please don’t hesitate to contact us.
Is this website secure and is my information safe?
Yes, and most definitely. We have taken extreme measures to ensure your information is always 100% safe and secure. When placing your order, the page will change (if not already) to https (SSL Secure) on our checkout page to encrypt your information. Your information is then processed through a secure terminal to complete your transaction. Along with customer satisfaction and great customer service, the security and safety of our customer’s information is our #1 Priority.
How soon will my product(s) ship after placing my order?
All orders are typically shipped within 24hrs. If you place an order during normal business hours, your order will likely ship same day by sometime end of the business day. Otherwise, your order will ship the morning of the next business day.
Do you ship on the weekends?
Yes, any orders placed on Saturday before 12:00PM EST are usually shipped the same day. However, our office and our preferred shipping services are closed on Sundays, so any orders placed after 12:00PM EST Saturday will be shipped on Monday morning. Please see our Shipping Policy for additional information.
How long will it take for my order to arrive?
With our FREE Shipping option, it typically takes about 3 to 5 days once shipped for US (contiguous 48 states) and 5 to 7 days to Hawaii, Alaska and Canada Residents. But during holiday rush seasons, weather advisory, mail carrier delays etc, it is possible to take up to several additional days for you to receive your order. Very rare to take this long, but possible. But if you need your product faster, please use one of our Expedited Shipping Options, such as Priority Mail.
Will I be given tracking information to track my order?
Yes. After placing your order you will first receive an order confirmation email. Then you will receive another email with your tracking numbers once your order has shipped. So be sure to enter a valid email address when placing your order.
I need my order shipped to a different address than my billing address. Is this possible?
Yes. You will have the option to specify a different shipping address than your billing address on the checkout page. Simply check the box where it says “Ship to a Different Address” and then provide the address you wish to have your order shipped to. However, if the “ship to” name is also different from the billing name, we will then require you to provide us with a photo copy of your State Issued ID, Driver’s License, Passport or other acceptable Government issued identification before your order is shipped. We must do this to cut down on possible fraud and to discourage possible identity thieves.
Can I pay by check or pay by COD? Or what are my payment options?
Unfortunately we do accept checks as payments at this time, nor do we offer COD as a payment option. But we do accept any debit card or credit card that have a Visa, Master Card, Discover, or American Express Logo on it. If you wish to pay directly from your bank or checking account, we would suggest the Paypal checkout option, create a free Paypal account, then you will have the option to pay by check/bankdraft using Paypal (which withdraws from your personal bank account).
Can I place an order over the telephone?
At this time, all orders must be placed through our website. This will change in the future, but at this time we cannot take payments over the telephone.
Need to know something else or need more clarification on something?
Please contact us via our “Live Chat” at the bottom right hand corner of this page for immediate assistance. We look forward to answering your questions! You may also send us an email to firstname.lastname@example.org.